I work on behalf of people who typically have specialized knowledge in technically demanding disciplines; the kind of creative, intelligent, curious, competent and thoroughly meticulous people who enjoy solving the most confounding puzzles. They can figure it out. It’s what they do.
They also get to be fallible human beings, forgetting things and making mistakes. That’s okay, my software has their backs.
Other stuff might leave them feeling overwhelmed, confused and frustrated, but not their software.
All of this – their curiosity, creativity and all too human fallibility – continues to inspire me to design user-friendly software that simply gets out of the way without taking people for granted.